• Acting as the primary operational point of contact for assigned customers, ensuring accuracy, consistency, and follow-through • Turning customer demand into clear, actionable requirements for Sales, Production, and Supply Chain • Managing orders end to end—from entry through delivery—using ERP and CRM systems • Staying ahead of potential issues related to capacity, lead times, or shifting demand and addressing them early • Keeping internal teams aligned so customers receive exactly what they need, when they need it • Communicating clearly and confidently with customers around status, changes, and expectations • Using Excel, reporting tools, and AI-enabled workflows to identify trends and improve how work gets done • Maintaining clean data, solid documentation, and real visibility into customer activity