• Define and drive multi-team product and AI strategy that shapes Replicant's vision for the next generation of AI customer service. Own problems at the product and company strategy level, balancing long-term technical bets with iterative delivery. • Stay at the frontier of AI capabilities—deeply understand the evolving landscape of large language models, voice AI, evaluation frameworks, and agentic architectures. Determine where Replicant should build, partner, or integrate to maintain a technical and strategic edge. • Lead cross-functional initiatives with measurable business and customer impact. Own roadmaps from conception through execution and iteration, working across AI/ML, engineering, design, and go-to-market teams. • Drive customer and market research in uncharted areas. Regularly engage with customers, prospects, and industry leaders (2-3+ interactions per week) to gather signal on complex, multi-team problems. Share insights that shape product strategy across the organization. • Establish and own company-wide product metrics—including accuracy, containment, task success rates, latency, CSAT, and cost efficiency—and use them to guide decisions at the strategic level. • Communicate and inspire across all audiences—from engineering teams to executives, board, and customers. Tell stories that align the company and close enterprise deals. Regularly represent EPD and Replicant externally. • Coach and elevate the product team. Lead through example, provide regular feedback, and make everyone around you a better PM. Drive hiring for senior and executive positions, closing top candidates.