• Observe how work actually happens across deployment, solutions, production optimization, and adjacent teams, and surface patterns that limit speed, clarity, or consistency. • Translate complex, experience-driven decision-making into clear structures, frameworks, and mechanisms that scale beyond individuals. • Identify points where information breaks down, handoffs degrade, or judgment is overly concentrated, and redesign those flows to improve reliability. • Introduce systems - process, tooling, automation, or decision frameworks as appropriate - that reduce friction and increase operational leverage. • Partner closely with engineering to shape and deliver internal capabilities when software or automation is the right solution. • Establish feedback loops that make it easier to learn from deployments, maintenance, and operational outcomes over time. • Drive initiatives from discovery through execution in environments with limited precedent or definition. • Align stakeholders across functions around priorities, tradeoffs, and shared understanding of how work should operate. • Evaluate new technologies, methods, or approaches and assess where they meaningfully improve how the organization functions. • Help define what “good” looks like for Formic Cortex as a capability and, over time, shape the team and operating model around it.