• Own the project-level relationship between Maxio and strategic customers from kickoff through go-live and stabilization • Lead complex software implementations, frequently spanning six months or longer, across multiple workstreams • Identify key customer and internal stakeholders and define governance models and escalation paths • Define and manage project scope, objectives, milestones, and deliverables in alignment with customer agreements • Develop, maintain, and execute detailed, integrated project plans across internal teams and external partners • Coordinate and lead matrixed project teams, including internal resources and third-party vendors or implementation partners • Monitor project progress, dependencies, risks, and issues, proactively driving mitigation and resolution • Provide clear, executive-level status reporting on project health, risks, KPIs, and financials • Define and execute communication plans tailored to enterprise stakeholders and leadership audiences • Partner closely with Product and Engineering teams to track and communicate development work tied to customer commitments • Monitor customer enablement and adoption activities to support long-term success post-implementation • Forecast and manage project resource needs, escalating constraints and risks as needed • Communicate blocking issues and critical decisions to internal and external stakeholders in a timely manner • Lead internal, partner, and customer-facing meetings, including steering committees and executive reviews • Facilitate alignment sessions to manage scope changes, scheduling challenges, and escalations • Contribute to PMO best practices, templates, and continuous process improvement initiatives • Mentor and support junior project managers as needed