Award-winning job tracking and customer management software for home service businesses.
Manager, Customer Analytics – Post-Sales
Location
United States
Posted
82 days ago
Salary
$151.2K - $204.5K / year
Job Description
Job Requirements
- Proven experience as a people leader in analytics, with a strong track record of developing and empowering high-performing teams.
- Deep expertise in Customer Success and Post-Sales Analytics, with hands-on experience analyzing and improving onboarding efficiency, customer engagement, support performance, retention, and account growth.
- Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is a strong asset.
- Proficiency with BI and data visualization tools such as Tableau.
- Demonstrated expertise in foundational and advanced analytics techniques, including performance measurement, exploratory analysis, scenario analysis, impact evaluation, simulation modelling, and predictive analytics.
- Strong business acumen and a strategic mindset.
- Passion for storytelling through data, with exceptional communication and stakeholder management skills.
- A proactive and forward-looking mindset.
- Proven ability to thrive under pressure.
Benefits
- equity rewards
- annual stipends for health and wellness
- retirement savings matching
- extended health package with fully paid premiums for body and mind
- dedicated talent development program that includes career coaching and opportunities for career development
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KINDKIND is more than just a brand of whole nut and fruit bars made from ingredients you can see and pronounce®—it is also a movement and way of being. At KIND, we aim to make the world a bit kinder through all that we do and how we do it—from the products we create to the way we work, live and give back. And that may be why nutritionists, foodies and social leaders alike all agree that KIND is the best snack around! We're looking for passionate, conscious collaborators to help us meet our goals: to inspire kindness, with one tasty snack (and good act) at a time. If that's you, check out our open positions: http://kindsnacks.submit4jobs.com
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