• Serve as the main point of contact for assigned accounts, managing relationships to ensure client satisfaction and long-term retention. • Lead customer training, and adoption initiatives to ensure seamless integration and success with our products. • Conduct regular check-ins and quarterly business reviews (QBRs) to review progress toward customer goals and ensure alignment with business objectives. • Proactively manage the renewal process, negotiating contract terms and ensuring timely renewals. • Monitor customer health and usage metrics to identify potential issues and opportunities for improvement. • Identify opportunities for additional licensing, platform expansions, and upsell. • Serve as the customer advocate, relaying feedback and improvement suggestions to internal teams. • Develop customer success plans and strategies to drive product adoption and overall customer satisfaction.