• Serve as the senior leader and dedicated strategic partner for Spring Health's largest payer customer. • Develop collaborative working relationships with payer leadership to spearhead initiatives that drive meaningful impact, retention, and growth. • Consistently demonstrate Spring Health’s value proposition and link to customer’s defined success metrics. • Own the customer lifecycle from implementation to engagement strategies to contract upsells and renewals. This will include: • Timely action plans and account planning. • Engagement communication ideation, strategy & execution. • Ongoing reporting and insights to deliver data-driven recommendations. • Business review creation and presentation to senior executives. • Spearhead cross-functional initiatives to present key customer feedback and process improvements. • Drive variable revenue through targeted engagement strategies. • Play a critical role in the continuous improvement of our customer success processes, ensuring we exceed customer expectations.