Global leaders in Cybersecurity Risk Quantification & Management (CRQM)

Customer Success Advisor

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 201-500Since 2012H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

82 days ago

Salary

Not specified

5 yrs expEnglishCyber Security

Job Description

• Owns the entire customer journey - from onboarding to value realization to value expansion - measuring specific metrics throughout the journey • Acts as the ‘voice of the customer’ inside the company • Owns the customer relationship - including relationships with the CISO/CIOs and IT operational teams - with the aim of becoming a trusted advisor on cyber risk • Owns metrics such as GRR, NRR, and value realization • Becomes a SAFE platform expert and helps customers become self-sufficient • Assists in identifying and documenting best practices and ensuring customer environments align with them • Partners with Customer Success Engineers (CSE) to resolve any issues with customer deployments • Communicates and tracks customer product enhancements with SAFE Product Management

Job Requirements

5+ years of experience in risk consulting, management consulting, and customer success
Technical knowledge: Breadth of knowledge around cybersecurity, cyber risk, and security compliance
Empathy with the customer; listening power
Strong project management skills - super detail-oriented and disciplined
Takes an advisory approach to large Fortune 1000 customers
Track record of delivering on customer success metrics
Confidence in being an advisor to the CXOs
Comfort with building, ambiguity, and high growth chaos in a startup environment
Travel required - 30%