ResponsiveAds

ResponsiveAds™ is the most advanced creative ad tech suite to maximize resizing & scale innovation at 20x engagement

Customer Success Manager – Creative Studio Solution

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

83 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• ResponsiveAds™ is an advanced creative ad technology suite to produce immersive rich-media responsive display ads that outperform the standard IAB engagement by 20x. • We are aggressively looking to expand our bespoke solutions team with individuals passionate about building our customer onboarding process with existing and new clients. • The company offers a combination of self-serve studio products (SaaS), 3rd party fluid ad serving, and a full-service rich-media creative development offering. • The role enables this individual to work across all areas as a technical trainer and learning designer documenting all solutions and supplying educational tools for our clients. • A must requirement includes a high degree of creativity and an innovative mindset with quick learnability around the ad creative design and operations processes. • This role will be a constant balancing act between the day-to-day of all of the client interactions of onboarding, template specification development, training, and documentation in both written and video form of the "New" Studio 4 self-serve creative automation product. • He/she must be willing to roll up their sleeves and work with the product in a small virtual start-up environment with the developers and producers of the SaaS product.

Job Requirements

  • Proven track record of training, education, and building tutorials for a web-based academy
  • Proven track record of building mini-video tutorials
  • Strong user of Adobe products (e.g Photoshop), Figma, Sketch, or Google Web Designer
  • Organized and good at presenting in a step-by-step manner
  • A highly innovative, quick learner of new tools and features
  • Great communicator with both written and very presentation skills
  • Must be creative and a good communicator with external partners on a day-to-day basis
  • Very punctual and have several years of managing and dealing with clients
  • A start-up mentality and a flexible approach to unpredictable complex situations
  • Passionate to get the best job done with a customer-first attitude.
  • Additional Requirements
  • Basic front-end Responsive Web App product management skills, design, and development
  • Design experience with HTML5, CSS, and advanced ad tech systems
  • Experience with ad operations and trafficking ads a plus
  • Must be flexible to work with different virtual teams.
  • The individual must be willing to go the extra mile with a mindset of customers first with very high-maintenance brand-perfect clients.

Benefits

  • Some reasons why you’d want to work with us:
  • You want to play a big part in a small but profitable company that is an industry leader.
  • You do your best in a setting where excellent work is what’s valued—not face time (a good work-life balance is just how we do things!)
  • You value authenticity and a work environment that values who you are and what you can do.
  • You’re looking for a big challenge that involves lots of variety, collaboration, inventiveness, and on your toes thinking.
  • You want to work alongside a diverse group of people who are passionate, friendly, and helpful.
  • We have been a fully remote team from the start 6+ years
  • Our benefits include:
  • A strong commitment to work-life balance. We provide a flexible work and vacation time
  • Generous paid time off and flexible work-from-home policies.
  • Offer the ability to take educational courses and support your continuous learning
  • Continuous merit-based pay increases.
  • Stipend paid parental family leave policies to support you during major life events.

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