• Client Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and quick adoption of our products. • Customer Support: Address customer inquiries and issues promptly and effectively, providing solutions and guidance. • Relationship Management: Build and maintain strong, long-lasting relationships with clients, understanding their needs and helping them succeed. • Product Knowledge and Training: Conduct training sessions and webinars to educate customers on the best practices and features of Joist AI, and work closely with our product development team to understand our services and value propositions. • Feedback Loop: Gather customer feedback and work closely with our product team to drive continuous improvement. • Performance Tracking: Monitor customer usage and success metrics to identify areas for growth and improvement. • Proactive Outreach: Regularly check in with customers to ensure they’re getting the most out of our products and services.