• Own a portfolio of customers with varying levels of complexity. • Build trusted relationships with customer stakeholders and champions. • Serve as the primary point of contact for customer success needs. • Develop and execute success plans aligned to customer goals and product usage. • Conduct structured discovery to understand customer workflows, challenges, and priorities. • Lead customer meetings including onboarding reviews, health checks, and QBRs. • Drive adoption of core and advanced product capabilities across products. • Analyze usage, engagement, and customer data to assess health and predict risk. • Proactively identify at-risk accounts and execute mitigation plans. • Maintain accurate documentation and reporting in CRM and customer success tools. • Support renewals and identify expansion opportunities in partnership with Sales. • Lead investigation and resolution of customer issues within defined scope.