• Implement features including UI/UX and backend capabilities in a mission-critical system using Salesforce and Amazon AWS GovCloud • Support automated testing frameworks, ensuring system reliability • Deliver scalable solutions that meet the needs of a 24x7 service environment • Guide a cross-functional team through development, testing, release activities, and troubleshooting of Production issues • Ensure software solutions that meet SLA requirements for a 24x7 call center operation • Implement solutions using Salesforce capabilities including Apex classes, Lightning Web Components, Salesforce HealthCloud objects • Provide Software Development expertise for solutions that meet customer and mission goals • Support and use CI/CD pipelines (e.g., GitLab) • Collaborate with cross-functional teams to define, develop, and roll out new features • Troubleshoot and resolve issues in Production and lower environments • Provide expertise interacting with external systems via API integrations • Support call center integrations with Amazon Connect IVR