• Manage projects effectively to deliver on-time, while maintaining consistent communication with customer • Oversee all customer projects, such as integrations, custom apps, data migrations and special projects • Liaise and collaborate with product, engineering and the program office to co-ordinate the work required to fulfill the project • Develop and manage a detailed project schedule and work plan (agile) • Own customer initialization - instructing the possibilities of the platform to deliver best solutions for their needs, end to end activation process • Own product implementation and configurations for simultaneous customer engagements to contract specifications • Establish strong relationships with key customer stakeholders and maintain consistent lines of communication to drive high customer satisfaction • Organize and deliver training sessions during customer onboarding • Coordinate and support User Acceptance Testing (UAT) to ensure the successful validation of configured features and workflows • Identify, track, and resolve configuration issues or software bugs prior to go-live • Provide support during the go-live and post-go-live phases • Monitor, respond to, and escalate incidents in staging and production environments, as necessary • Partner with sales and customer success teams to align customer goals and strategy to product deliverables • Provide multi-faced support both to customers and internal teams