Availity
Where healthcare connects. Now Hiring!
Senior Manager, Technical Account Management
Location
United States
Posted
34 days ago
Salary
Not specified
Bachelor DegreeEnglish
Job Description
• Lead and develop a team of Technical Account Managers responsible for supporting strategic payer partners
• Ensure TAMs operate as trusted advisors—overseeing technical onboarding, integrations, issue resolution, and ongoing account health
• Foster strong, long-term client relationships
• Guide the team through complex escalations
• Partner closely with Product, Engineering, and Sales to align technical solutions with customer business objectives
• Coach and mentor TAMs
• Strengthen strategic account planning
• Help scale best practices as the organization grows
Job Requirements
- Proven experience leading or mentoring customer-facing technical or account management teams
- Strong background in healthcare technology, including experience working with payers, providers, or healthcare data ecosystems
- Demonstrated ability to manage complex, enterprise-level customer relationships
- Technical fluency sufficient to guide teams through onboarding, integrations, and issue resolution
- Strong cross-functional leadership skills
- Experience overseeing strategic account planning, execution, and delivery
- Excellent communication and judgment, with comfort engaging internal leaders and external stakeholders
- Bachelor’s degree or equivalent professional experience in a relevant field
Benefits
- competitive salary
- bonus structure
- generous HSA company contribution
- healthcare, vision, dental benefits
- 401k match program
- unlimited PTO for salaried associates + 9 paid holidays
- education reimbursement
- Paid Parental Leave for both moms and dads
- allows reimbursement for gym memberships,
- participation in racing events, weight management programs, etc.
- culture of continuous learning
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