• Lead and elevate our outsourced indirect tax compliance operations. • Act as a trusted extension of our clients’ tax departments: managing multi-jurisdictional sales, use, and personal property tax compliance while delivering strategic, service-driven guidance. • Oversee preparation, review, and filing of multi-state sales, use, and personal property tax returns. • Ensure accuracy, timeliness, and compliance across all filings and reconciliations. • Manage tax notices, refund claims, and compliance inquiries with professionalism and urgency. • Serve as an outsourced indirect tax partner; building trust and maintaining clear, proactive communication. • Manage client registrations and related account set-up and withdrawals, as appropriate. • Develop and refine compliance processes, tools, and client-facing templates for efficiency and clarity. • Effectively manage client accounts from engagement letter to billing and invoicing, including management of accounts receivable. • Collaborate with leadership on special projects and continuous improvement initiatives to enhance quality control, improve efficiencies, and minimize firm risk. • Manage onboarding of offshore resources including training and development of same. • Mentor team members, fostering technical growth and client-focused excellence. • Track compliance progress and ensure timely, responsive client communication.