• Design and deliver new payment capabilities such as new authorization types, ML-powered retry logic, intelligent dynamic routing strategies, etc • Define, prioritize, and deliver roadmap initiatives that improve the reliability, accuracy, and efficiency of Toast’s payment processing systems. • Lead execution for infrastructure-focused programs such as, resiliency, system migrations, and failover capabilities • Interpret and apply card scheme rules and processor specifications (e.g., Visa, Mastercard, Amex) to ensure scalable and compliant implementation across the platform. • Partner closely with engineering to modernize Toast’s transaction layer — including state management, asynchronous workflows, API contracts, and observability tooling. • Collaborate closely with finance and operations teams on settlement accuracy, reconciliation, cost modeling, and risk mitigation. • Manage multi-team dependencies with Engineering, Processor Partners, Customer Support, FinOps, and Product Marketing. • Collaborate with processors and partners to scope new integrations, manage certifications, and expand Toast’s global payment capabilities. • Drive execution discipline through clear requirements, acceptance criteria, documentation, and cross-functional communication. • Monitor key performance metrics and partner with engineering to improve system reliability and operational health. • Communicate roadmap updates, project status, and risks to stakeholders with clarity and transparency.