• Provide highly visible customer support through on-site installation • Oversee necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison on administrative and technical matters for assigned projects • Engage with customers to understand their analytical workflows and tailor service offerings • Enhance account profitability through efficient service execution • Maintain assigned assets, including tools and service parts inventory • Report improvement opportunities via quality notification process • Attend higher level certification through company sponsored training & development offerings • Complete all administrative tasks, including time reporting and assigned training