• Provide highly visible customer support through on-site installation, diagnosis, troubleshooting, and repair of complex equipment and systems • Instruct customers in the operation and maintenance of the system • Serve as company liaison with customer on administrative and technical matters for assigned projects • Perform installations, maintenance, validations, and repairs while ensuring compliance with PerkinElmer’s service standards • Engage with customers to understand their analytical workflows and tailor service offerings • Enhance account profitability through efficient service execution and identifying revenue opportunities • Maintain assigned assets, including tools and service parts inventory • Enhance product quality by proactively reporting improvement opportunities • Complete all administrative tasks, including time reporting and assigned training • Maintain training and compliance in health and safety areas