• The AtriumCare Manager plays a key role in delivering exceptional client support and managing ongoing client relationships. • This individual will be responsible for ensuring timely, high-quality service, and proactively addressing client needs. • Ensure each client receives the highest level of support. • Respond to client inquiries by understanding the inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, and verifying client's understanding of information and answer to their inquiry. • Document all escalated issues and resolutions, from clients or internal sources, within the CRM ticket management system. • Update the CRM and ensure appropriate team members are aware of changes or other pertinent information about our clients. • Continually improve client service with a focus on maximizing client’s ROI and level of service and minimizing client service personnel response time. • Proactively remain in contact with and manage our client base through email, phone, Slack, and other communication channels to develop relationships and ensure each client is overjoyed by our service. • Proactively call and manage our client base to present new products and features that are released. • Provide online meetings to fully onboard and orientate a new client, to include presenting new functionality, performing training, and collaborating with clients about their priorities.