• Program execution: oversee the full lifecycle of large-scale survey research, data, and analytics programs, translating multi-layered client roadmaps into detailed project plans, timelines, and budgets. • Process optimization: design and implement standardized workflows and tools (e.g., Asana, Jira, GitHub, G-Suite) to track project performance, mitigate risks, and maintain high standards of delivery. • Cross-functional collaboration: act as the primary bridge between data science, polling, and analytics teams to remove roadblocks and ensure the rapid, smooth execution of programmatic initiatives. • Client management: serve as a key point of contact for client-stakeholders, managing internal and external project communications, aligning tasks with shifting priorities, and ensuring clear status reporting. • Team leadership: lead, mentor, and resource a team of project managers, ensuring they have the support needed to drive operational excellence across the organization. • Meeting facilitation: lead internal stand-ups and client check-ins, ensuring all meetings have clear agendas, documented action items, and accountability for next steps. • Resource management & capacity planning: monitor team bandwidth and project allocation across the division, forecasting future resource needs to prevent bottlenecks and ensure equitable workload distribution. • Strategic Operations: partner with Insights leadership to translate high-level business goals into operational realities, identifying opportunities to scale processes and improve profit margins or delivery speed.