Joist AI
Transforming AEC marketing through artificial intelligence.
Customer Success Manager
Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2022H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
88 days ago
Salary
Not specified
7 yrs expEnglish
Job Description
• Partner with customer leadership to define clear business objectives (KPIs) and build Joint Success Plans.
• Lead high-impact quarterly reviews with C-level stakeholders.
• Own the retention number for your book of business.
• Act as the internal "quarterback" for your clients.
• Analyze engagement data to prescribe specific actions that increase the customer’s operational efficiency and revenue.
• Provide consultative guidance on industry best practices (AEC workflows).
• Translate complex enterprise feedback into actionable insights for our Product team.
Job Requirements
- 7+ years of experience in Enterprise Customer Success, Account Management, or strategic consulting.
- Experience within the AEC (Architecture, Engineering, Construction) industry is a strong differentiator.
- Strong proficiency in generative AI tools (ChatGPT, Claude, etc.) and the ability to leverage RevOps tools to optimize the customer journey.
Benefits
- Competitive salary and performance-based bonuses.
- Unlimited PTO including paid holidays
- Excellent health care coverage, including free* vision, dental and life insurance.
- New computer equipment plus workstation/technology allowance
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