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Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 11-50Since 2021H1B No SponsorCompany Site LinkedIn

Location

United States

Posted

87 days ago

Salary

$150K - $170K / year

10 yrs expEnglish

Job Description

• Lead onboarding for new customers, providing clear guidance and training • Drive retention and growth by identifying upsell, cross-sell, and renewal opportunities • Monitor customer health through usage data and feedback • Champion the customer voice, gathering insights for product improvements • Partner cross-functionally to ensure a seamless customer experience

Job Requirements

10+ years of experience in a customer success or full lifecycle account management within the media & entertainment industry or a technical environment
Ability to develop and maintain strong, long-term relationships with customers
Experience developing and executing customized success plans for enterprise customers
Technically minded with the ability to quickly learn new technical concepts
Strategic thinker with critical thinking and problem-solving skills
Ability to identify areas for improvement and implement new processes
Experience communicating with C-level executives
Strong written and verbal communication skills
Nice to have: Experience in post production
Nice to have: Experience interacting with channel partners and customers of channel partners

Benefits

Best in class health & dental
Hybrid work environment; A balance of in-office and remote work to foster collaboration and flexibility
Unlimited paid time off
Fitness & wellness stipend
Taco Tuesday, every Tuesday