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Senior Manager, Modernization

ManagerManagerFull TimeRemoteTeam 10,001+Since 1853H1B No SponsorCompany Site LinkedIn

Location

North Carolina + 1 more

Posted

88 days ago

Salary

Not specified

High School5 yrs expEnglish

Job Description

• Provide leadership, training, and technical direction to Modernization employees and field operations staff, including support for large bids • Analyze office-level financial results, identify variances and drivers, report and support findings with corrective actions • Monitor field tests as well as first inspection and data reports • Collaborate with field teams to diagnose and resolve equipment issues and critical customer concerns, ensuring operational continuity and customer satisfaction • Analyze complaint trends and implement solutions to address systemic issues and enforce adherence to estimated schedules • Champion operational excellence through process accountability across the Modernization field Operations team within the Operating Area • Develop and communicate recommendations for product designs and performance requirements • Responsible for the quality of all modernizations in the Operating Area

Job Requirements

High school diploma or equivalent required; bachelor’s degree preferred
5+ years elevator industry experience required
Management experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-oriented, and self-motivated with strong time management and organizational skills

Benefits

401(k) plan that includes generous company match and a separate automatic retirement contribution
Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
Three weeks paid vacation and paid company holidays
Paid sick leave - Employee assistance and wellness incentive programs
Life insurance and disability coverage
Voluntary benefits, such as legal, pet, home, and auto insurance
Birth/adoption and parental leave benefits
Adoption assistance
Tuition reimbursement program
Peer recognition and service anniversary awards, as well as spot performance bonus opportunities