• Design and implement our predictive and remote service strategies that enhance customer satisfaction, reduce service costs, and improve operational efficiency ensuring that this strategy incorporates state-of-the art technologies and approaches, and will adapt to new developments. • Develop and optimize predictive models and Proactive Service Messaging (PSM) to anticipate technical failures, minimize downtime, and enhance instrument reliability. • For our current on-market product, enhance proactive and remote service capabilities to ensure the capabilities evolve with a focus on remote service support. • For our new products in development, integrate leading edge proactive and remote service capabilities ensuring serviceability is embedded from design through launch. • Collaborate cross-functionally to enable seamless access and utilization of machine data across business lines and service delivery teams. • Deliver actionable insights by presenting data-driven recommendations to stakeholders, including leadership, R&D, and service operations.