• Demonstrate deep expertise in Workday functionality, configuration, and best practices, with a strong understanding of troubleshooting and working on enhancements in the Post Production space. • Leverage knowledge of testing strategies to guide clients on effective test planning and execution. • Approach customer work with a strategic mindset and long-term outlook, effectively coordinating across multiple workstreams to ensure alignment and cohesion—such as managing interdependencies between Financials and Payroll during complex projects. • Demonstrate initiative and curiosity when navigating challenging issues, actively researching and developing thoughtful, scalable solutions. • Take ownership of the delivery process by proactively gathering requirements, accurately scoping and estimating work, and setting clear, realistic timeline expectations with clients. • Build strong, trust-based relationships with clients by developing a deep understanding of their internal processes, organizational context, and unique needs. • Successfully manage multiple clients by balancing competing priorities and adapting quickly to shifting demands, ensuring each client feels supported and valued. • Provide guidance to junior team members by modeling best practices in requirement gathering, configuration, and client engagement, ensuring consistency with our standards of excellence. • Play an active role in staffing and onboarding, helping to shape a capable, well-supported team equipped to meet complex client needs. • Contribute to the growth and evolution of our team by actively supporting internal initiatives, including process improvement, service delivery enhancements, and optimizing how we partner with customers. • Partner with the sales team to represent our services confidently and credibly in pre-sales engagements and contribute to the creation of sales content, grounded in real-world experience.