• Provide timely and effective responses to inquiries from associates, managers, and HR teams regarding HR policies and procedures • Establish and maintain effective, positive relationships with Towne Park associates and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures • Track, resolve, and escalate issues on topics including benefits, payroll, time management, systems access, and general Human Resources inquiries • Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations • Support managers in problem solving, provide guidance and direction through links, job aides, and support • Interpret HR policies and address associate and manager questions, and escalate to Senior HR Manager, Field or HR Leadership, or appropriate SME depending on the level of complexity or level of associate • Uphold and promote adherence to company policies, procedures, and ethical standards in all HR interactions • Review, process, create, and ensure integrity of all workforce-related employment actions • Identify when employment action should be taken and ensure the accurate and timely entry of the appropriate action in accordance with regulatory, procedural, and policy requirements • Maintain and update HR records and databases, ensuring data integrity and confidentiality • Enter and approve transactions in the HRIS, maintaining accurate HRIS data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and pay • Generate and analyze HR reports, as needed, to track trends, performance metrics, and compliance • Submit or verify information relating to unemployment claims and provide requested supporting documentation, review unemployment decisions, and coordinate attendance for requested hearings • Assist in training HR team, associates, and managers on HR related systems, tools, and procedures to ensure understanding and compliance