• Own the customer relationship from onboarding through to long-term success — you’re their trusted advisor and go-to partner • Lead engaging onboarding, workshops, and training sessions that set customers up for success • Run regular check-ins, reviews, and Quarterly Business Reviews that clearly demonstrate value • Proactively monitor customer health, usage, and engagement — and act early to keep clients thriving • Translate customer goals into clear success roadmaps and outcomes • Spot opportunities to expand value through deeper adoption or additional Forwood solutions • Work closely with Product, Sales, Support, and Marketing to deliver a seamless customer experience • Feed customer insights back into the business to continuously improve what we do