• Respond promptly to all prospect inquiries through phone, email, social & chat • Conduct targeted outreach to families exploring independent study or alternative education pathways, converting interest into qualified opportunities • Manage and maintain a calendar of consultation appointments, ensuring timely delivery of scheduled sessions • Identify trends and recommend solutions to drive increased customer enrollment and long-term loyalty • Accurately document all prospect interactions and outcomes in CRM systems • Execute special projects as assigned • Use solution-oriented techniques that will leave an impeccable first impression • Maintain a positive, empathetic, and professional attitude towards internal & external customers • Must be available to work occasional Saturdays and overtime