• Post and reconcile payment checks accurately and on time to the appropriate accounts. • Maintain clear documentation for payment posting, check logs, and related case notes. • Support bank-related administrative tasks (e.g., deposits or other required banking errands) as assigned. • Retrieve and organize PO box mail daily, sorting and routing title-related items promptly. • Prepare and ship title packets and outbound documentation following required mailing standards. • Scan, upload, label, and file documents to ensure clean, searchable records. • Complete DMV, post office, and other operational errand runs as needed to support title processing and releases. • Track drop-offs, receipts, confirmations, and turnaround timelines for accountability and visibility. • Validate incoming titles and supporting documents for completeness and accuracy prior to processing. • Assist with administrative steps tied to lien placement, duplicate title requests, and rejected DMV submissions (follow-up, resubmission prep, documentation gathering). • Help coordinate state-to-state title transfers by assembling required paperwork and tracking next steps. • Manage inbound calls and voicemails for the Title Ops queue, routing issues appropriately and ensuring timely follow-up. • Create, update, and maintain cases in the CRM/case management system, including notes, task status, and document attachments. • Communicate with customers and third parties to request missing documentation or clarify discrepancies (as needed for resolution). • Own routine office organization: filing systems, scanning stations, mail areas, and shared workspaces. • Order and maintain supplies needed for daily operations (mailing supplies, labels, paper, toner, etc.). • Support team culture and coordination by assisting with team-building logistics and operational scheduling support as assigned. • Identify administrative blockers that could delay title release (missing docs, payment gaps, incorrect paperwork) and drive them to resolution. • Escalate complex or high-risk cases to leadership while maintaining ownership of follow-through.