Zero Networks

The Identity and Network Security Platform

Senior Technical Support Engineer

Support EngineerSupport EngineerFull TimeRemoteTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

89 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglishCyber SecurityLinuxPython

Job Description

• Diagnose and resolve technical issues, providing timely and accurate customer support. • Work closely with cross-functional teams to enhance product functionality and resolve customer challenges. • Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development. • Uphold high standards of service, striving for excellence in every customer interaction. • Maintain clear, empathetic, and effective communication with customers and team members. • Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

Job Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of relevant work experience (Network/Security/SaaS Support) - Must.
  • Proficiency in Active Directory/GPO, Windows, Linux and PowerShell/Python scripting - Must.
  • Proven experience in technical support role, preferably in the cybersecurity industry.
  • Excellent problem-solving and communication skills.
  • Willingness to learn and adapt in a fast-paced environment.
  • Strong understanding of network security skills and the ability to work independently and as part of a team.
  • Commitment to innovation, integrity, and excellence.

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