• Interface with end-users, IT teams, and key stakeholders to gather systems requirements • Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform • Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into ServiceNow modules • Manage all aspects of application development (design, coding, debugging, testing, troubleshooting, and documenting) • Write complete programming and perform testing and debugging of applications • Design custom or product-based solutions based on ServiceNow applications • Configure integrations between ServiceNow via REST/SOAP web and other applications • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders • Participate in user acceptance testing of resulting maps, impact rules, and event management work • Promote update sets and data across applicable SN environments • Remediate any production incidents that arise • Align with existing SN technical lead for map/event work for consistency.