• Lead the architectural design and roadmap for the ServiceNow platform—including ITSM, ITOM, HRSD, SecOps, CMDB, and other modules. • Translate business requirements into scalable and secure technical solutions aligned with enterprise standards. • Serve as the primary technical liaison for ServiceNow architecture, integrations, and data model strategy. • Establish and enforce platform governance, development standards, and best practices. • Oversee the configuration, customization, and deployment of ServiceNow applications. • Review and validate solutions developed by internal teams and vendors to ensure adherence to architectural guidelines. • Drive CMDB maturity, discovery architecture, service mapping, and data quality initiatives. • Architect and guide integrations using MID Servers, APIs, web services, and data exchange frameworks. • Conduct platform performance reviews and ensure system reliability, scalability, and security. • Provide technical leadership, mentorship, and guidance to ServiceNow developers and administrators. • Stay updated on ServiceNow releases, new capabilities, and emerging platform best practices.