• Scope, plan, and lead complex cross-functional projects, establishing clear goals, ownership, and workflows across Product, Engineering, Payment Operations, and Compliance • Improve internal documentation systems by defining information architecture and centralizing requirements, resources, and shared knowledge for easier team self-service • Lead cross-functional decision-making by identifying the right SMEs, facilitating problem-solving discussions, and ensuring clear roles, next steps, and accountability • Own and enhance the intake and completion process for fintech and bank diligence requests, establishing repeatable mechanisms that reduce cycle time and improve accuracy • Build and operationalize systems that increase visibility into deliverables, risks, and dependencies, ensuring that critical tasks don't fall through the cracks • Strengthen communication between Payment Operations and Compliance by creating simple, repeatable mechanisms for sharing updates and increasing visibility across teams