• Identify, develop, and retain Consultant teams • Partner with HR to identify resource needs, define ideal candidate profiles, conduct interviews, and negotiate terms • Conduct new hire training • Manage and develop employees, contractors, and select vendors • Evaluate and assign project resources to ensure project success • Track projects • Understand SOWs and budgets • Assign resources taking into consideration individual skill sets, team cohesion, client requirements, and capacity • Use capacity reporting to ensure resource availability for current and future projects • Ensure on-target employee utilization • Overcome resource limitations utilizing strategic initiatives, including resource development, reallocation, project queues, and different creative problem-solving strategies • Work with consultants to manage and escalate technical risks • Collaborate with Client Success team to identify, mitigate, and resolve project roadblocks, cases, and escalations • Ensure project quality through process improvement, training and development, and documentation • Lead the development, quality, and consistency of services practice • Maintain, communicate and ensure use of best practices • Advise and iterate SLAs and contract assumptions • Collaborate with the Services Leadership team to identify and prioritize strategic initiatives