• Provide comprehensive architecture plans for multiple cloud-based applications supporting our internal stakeholders across engineering, product support, training and services teams • Partner with stakeholders (business leaders, DevOps, security, infrastructure) to understand application usage, future growth and strategic goals • Recommend specific hardware, software, and methodologies that align with industry best practices, standards, and organizational goals • Oversee the implementation and integration of key business systems • Analyze performance and ensure the applications (GitLab, Jira, Confluence, TestRail, Mattermost), hosted in AWS, meet the scalability and reliability needs of our internal teams • Perform root cause analysis for complex failures and offer modern solutions and tools • Establish metrics to monitor system performance, proactively identify issues and recommend solutions for optimal performance • Identify and troubleshoot performance bottlenecks and reliability issues across the stack • Implement best practices for cloud-based infrastructure, ensuring security, scalability, and cost efficiency • Stay informed about emerging technologies and industry trends including AI to identify opportunities for innovation within enterprise business systems • Create detailed documentation of systems architecture designs, technical specifications, and implementation plans • You want to make the system better every day and are self-driven to learn all that is necessary to provide full-stack diagnostics and determine the root cause of problems • Communicate effectively with engineering and infrastructure teams and describe problems succinctly with sufficient detail • Engage in real-time communication during outages with both technical and non-technical audiences