• Provide support to firm operations including service desk, endpoint management, patching, monitoring, and incident response. • Ensure stable support for tax, audit, workflow, and document applications commonly used by CPA firms. • Establish ITIL-aligned processes that enhance reliability, uptime, and partner-firm satisfaction. • Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations. • Assist firms with life cycling technology assets and implementing industry leading solutions such as cloud-based platforms, LAN/WAN infrastructure, firewalls/VPN’s, and backup systems • Lead the planning, due diligence, and execution of IT integration playbooks, ensuring smooth technology alignment and rapid adoption of corporate standards. • Assess acquired firm infrastructure, identity, and application landscapes to design structured and relevant technology roadmaps. • Coordinate cross-functional projects, timelines, communications, budgets, resource allocations, and change management. • Lead the configuration, optimization, and governance of Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services. • Assist firms with maintenance, configuration, and support of on-premises, hybrid, and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools. • Ensure a modern, seamless end-user experience across all partner firms through standardization, automation, and proactive monitoring. • Oversee identity and access management using Microsoft Entra ID, including Conditional Access, MFA, SSO integrations, identity governance, and privileged identity management. • Maintain secure, scalable identity architecture that supports cross-firm collaboration and onboarding of acquired or partner entities. • Manage and optimize Azure services including compute, storage, networking, virtual desktops, security services, and hybrid-cloud integrations. • Design and maintain scalable infrastructure architectures aligned with best practices in availability, performance, and cost management. • Oversee Azure governance, resource organization, policies, and automation frameworks for consistent standards across partner firms. • Support the implementation and management of modern security platforms including Microsoft Defender XDR, Intune, and other security-related tools. • Manage and mentor IT staff, promoting a culture of excellence, innovation, and continuous improvement. • Ensure all systems adhere to firm, client, and industry regulatory requirements relevant to CPA and professional services. • Contribute to the development of technology standards, cloud strategy, and long-term infrastructure roadmaps. • Work closely with partner firms and business leaders to align technology with organizational goals and operational needs.