• Quoting & Approvals: Own the end-to-end quoting process and approval workflows across direct and channel sales motions, ensuring scalability and audit readiness. • Amendments & Renewals: Design and operationalize amendment paths (co-term, extend, expand, swap) across SaaS, usage-based, and services offerings. • Catalog & Product Readiness: Maintain a clean, compliant product catalog—ensuring SKUs, bundles, and pricing attributes are properly configured in Salesforce for quoting and provisioning. • Revenue Integration: Oversee automated, error-free integration from CPQ to NetSuite for order creation and fulfillment, maintaining compliance with internal controls. • Change Management: Lead system releases, user acceptance testing (UAT), communication, training, and documentation for new processes and features. • Compliance & Controls: Partner with Finance, Security, and Legal to ensure Quote-to-Order processes meet SOC 1 / SOC 2 and other internal control requirements, maintaining audit trails and access controls across systems. • Manage Grafana’s Quote-to-Order roadmap spanning Salesforce, Salesforce CPQ, and Salesforce related NetSuite integrations. • Translate business rules into CPQ (bundles, rules, discount schedules, templates, approval chains). • Lead cross-functional governance across Rev Ops, Deal Desk, Product, and Finance. • Define and enforce catalog change controls, ensuring updates are tested, documented, and compliant with audit standards. • Own testing, documentation, and enablement for new features and releases. • Monitor process health metrics (quote accuracy, order fallout, approval turnaround, audit findings) and drive continuous improvement.