• Delivers leadership, mission, vision, and strategy to the client success team • Builds, leads, and manages a high performing client success team • Establishes and manages key client relationships and ensures exceptional client service • Serves as a key advisor in business planning and maintains KPI overviews • Assists sales team in lead generation and opportunities • Manages client relationships post-contract execution, ensuring service adherence • Develops action plans for key client deficiencies and assures satisfaction • Identifies strategic opportunities within existing client base • Creates a collaborative growth environment for employees