• Professionally and thoroughly address clients’ software questions via phone calls, chats, and emails • Develop and maintain a high degree of Foundant product knowledge • Ensure client handoffs between team members with and external from support go smoothly • Maintain a high level of communication with all levels of client interaction to ensure proactive, solution-oriented problem identification and resolution • Strategize and problem solve with team members to ensure that clients have the best possible experience • Enable cross-team communication with leadership and other team members • Provide internal and external training on selected Foundant software products and the feature/function of these products • Contributor to continuous process improvement within and between all areas of Client Support • Work with Support Specialist team to ensure consistent support is available during all available support hours • Assist with client-related projects • Other duties as assigned.