House Rx

We're hiring!

External Support Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

34 days ago

Salary

$63K / year

High SchoolEnglish

Job Description

• Triage, prioritize, and resolve incoming support tickets and phone calls • Communicate in a responsive and empathetic manner with customers • Categorize support requests and customer feedback • Become a subject matter expert of the House Rx pharmacy management system

Job Requirements

  • Positive and collaborative problem-solver
  • Clear communicator (verbal and written)
  • Well organized under pressure
  • Maintain a calm, empathetic approach
  • Has a clear understanding that the outcomes of the role directly impact patient care
  • Very comfortable in an external facing role

Benefits

  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Open communication

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