• Lead workstreams or small teams on client projects, ensuring high-quality delivery and stakeholder alignment. • Conduct process assessments and define future-state operating models across commercial functions. • Translate business needs into system requirements and support end-to-end implementation of platforms. • Facilitate workshops, gather requirements, and manage documentation (e.g., project plans, RAID logs). • Support IT and commercial strategy definition, including CRM optimization and system integration. • Drive change management activities, including training design, stakeholder engagement, and adoption planning. • Act as a trusted advisor to clients, bringing structure, insight, and industry best practices.