• Handle inbound customer calls, texts, and emails, providing clear, professional, and friendly support. • Contact warm leads to follow up on service requests and appointment availability. • Schedule and reschedule service appointments, coordinating closely with the service team. • Update schedules as changes occur and proactively communicate adjustments to customers and technicians. • Act as a liaison between customers, service crews, and vendors to ensure smooth coordination. • Review invoices and estimates for accuracy and organization. • Maintain orderly digital files and administrative records. • Assist with weekly reporting and tracking of key operational numbers. • Support general office administration tasks to keep operations running efficiently.