• Assess the quality of physician reports, ensuring they meet all client and jurisdictional standards specific to long-term disability claims. • Verify that the claims support the physician's determinations in long-term disability claims. • Read and apply policy guidelines and healthcare terminology, determining when criteria for long-term disability are met. • Provide strong customer service by working closely with clients on a case-by-case basis to deliver complete, timely, and error-free quality assurance for long-term disability cases. • Manage and provide oversight for complex long-term disability cases requiring additional review prior to returning to the client. • Serve as an additional level of QA for cases with quality issues, utilizing clinical claims knowledge specific to long-term disability. • Participate in other duties and special projects, as assigned, based on business needs.