• Build and manage a high-performing, multi-disciplinary engineering organization encompassing backend, frontend, AI/ML, QA, DevOps, and integration specialists. • Lead day-to-day operations of all internal engineers and external BOT team members. • Establish core engineering processes, including coding standards, documentation practices, and formalized performance reviews. • Ensure strong collaboration and operational continuity with the Product, Operations and Support Teams. • Own and manage all stages of the delivery cycle: sprint planning, delivery cycles, release management, and cross-team coordination. • Oversee the stability, scalability, and security of all core platforms (Nexus, Ask AIP, AMS, AIT). • Ensure that bugs, enhancements, and support issues are handled promptly and within agreed Service Level Agreements (SLAs). • Work closely with the CAIO on strategic technical direction, review and challenge architectural decisions, and ensure a unified technical vision across all modules and jurisdictions. • Manage day-to-day interactions and lead the operational governance of external BOT teams and technology vendors (e.g., Ascent). • Ensure all third-party work, proposals, and bids meet the client's standards for quality, security, and IP protection. • Supervise API and Robotic Process Automation (RPA) integrations with critical external systems (IP offices, payment gateways, enterprise IPMS systems) to ensure long-term reliability and maintainability of automations.