• Develop and execute a comprehensive customer success strategy that aligns with Spacelift’s goals and drives customer satisfaction, retention, and growth. • Lead, mentor, and manage a team of Customer Success Managers, fostering a culture of excellence and continuous improvement. • Build and maintain strong relationships with key customers, understanding their business needs and goals. • Act as a trusted advisor and advocate for the customer, ensuring their success and driving product adoption. • Oversee the customer onboarding process, ensuring a smooth transition from sales to implementation. • Define and track key performance indicators (KPIs) for customer success. • Collaborate with Sales, Product, and Support teams to ensure a cohesive approach to customer success. • Address and resolve escalated customer issues and concerns promptly and effectively. • Collect and analyze customer feedback to identify opportunities for improvement.