• Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support that drives successful deal closures and fosters long-term customer relationships. • Guide customers through onboarding, setup, and usage of BrightSign’s cloud-based tools ensuring smooth adoption and experience. • Serve as the first point of contact for subscription-related questions, including orders, renewals and account needs, ensuring timely resolution and appropriate escalation to internal teams as needed. • Maintain ongoing communication to ensure customer satisfaction, resolved issues, and identify opportunities for value-added support and growth. • Support the subscription process and provide expertise around BSN.cloud to support Sales Reps and external customers. • Ensure proper documentation and tracking of customer information and engagement activities across internal systems. • Identify process gaps or recurring pain points and recommend improvements to enhance customer experience and internal workflows. • Provide feedback to Product and Sales leadership based on customer needs and use case trends.