The money app for families.

Customer Service Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 201-500Since 2014H1B SponsorCompany Site LinkedIn

Location

United States

Posted

95 days ago

Salary

Not specified

High SchoolEnglish

Job Description

• Provide support over the phone and email to address customer questions or problems regarding use of the Greenlight card or registration • Actively listen to customers to confirm and clarify information and diffuse potential escalations • Build strong relationships with Greenlight colleagues and effectively relay product feedback to the product and engineering teams • Focus on efficiency and speed while ensuring that customer satisfaction remains the top priority • Effectively utilize software and internal tools to navigate customer accounts and solve issues • Continuously engage in training and other learning opportunities to expand knowledge of the company, product and role • Adhere to all company policies and procedures

Job Requirements

High School Diploma or equivalent
Exceptional customer service, active listening, and verbal and written communication skills
Proficiency with software, ideally CRM software, and strong typing skills

Benefits

Greenlight is an equal opportunity employer and will not discriminate against any employee or applicant based on age, race, color, national origin, gender, gender identity or expression, sexual orientation, religion, physical or mental disability, medical condition (including pregnancy, childbirth, or a medical condition related to pregnancy or childbirth), genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.
Greenlight is committed to an inclusive work environment and interview experience. If you require reasonable accommodations to participate in our hiring process, please reach out to your recruiter directly or email recruiting@greenlight.me.