• Provide advanced technical support for product deployments, troubleshooting issues, and assisting customers with implementation • Work closely with customers to ensure smooth preparation and execution of product rollouts • Assist with new integrations, including SCADA systems, Distributed Energy Resources (DERs), and other behind-the-meter applications • Collaborate with Product Development teams to support final development, proof-of-concept testing, and field trials • Participate in high-profile pilot deployments to refine and enhance product performance • Provide technical guidance on best practices for product implementation • Document support cases, solutions, and recommendations to continuously improve the product and customer experience • Work cross-functionally with Product Management, Product Development, and Customer Support teams to enhance product success and scalability.