To enhance the health and well-being of pets, people, and livestock

Field Support Representative, Diagnostics

Customer SupportCustomer SupportFull TimeRemoteTeam 10,001+Since 1983H1B SponsorCompany Site LinkedIn

Location

Rhode Island

Posted

100 days ago

Salary

$27 / hour

3 yrs expEnglish

Job Description

• Teach veterinarians how to make the best use of veterinary diagnostic machines and troubleshoot if there are technical issues. • Manage your schedule based on the unique attributes and needs of your customers, while keeping a focus on your own professional development and growth. • Visit customers in the field every day; adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices. • Collaborate with an internal team to develop strategies to maintain Customer Accounts through education and other customer centric solutions. • Provide onsite technical support when things are not going according to plan.

Job Requirements

3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
Ability to build relationships with all personalities is a must!
Effective listening skills that are utilized to discover customer needs to adapt your approach and demeanor to different situations.
Comfortability with learning and using technology such as computers, tablets and Smartphones.
Valid Driver’s License and clean drivers abstract required
Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised

Benefits

Day-One On the job training and career advancement opportunities (experience NOT required)
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and much more