Orderful
The Fastest Way to Trade EDI
VP, Customer Operations
Location
United States
Posted
94 days ago
Salary
Not specified
Bachelor Degree12 yrs expEnglishERP
Job Description
• Own the full post-sales experience from setup and integration through testing, and support
• Cut onboarding time dramatically and scale throughput
• Improve core economics and enable revenue teams to improve retention
• Manage a network of 3rd party partners to help customers test and go-live
• Build a proactive, data-driven support model
• Oversee ERP and system-of-record integrations
• Develop and manage a global network of certified delivery partners
Job Requirements
- 12+ years leading post-sales/customer operations in B2B SaaS
- 5+ years at VP/Head level owning multiple functions (implementations, testing/QA, support)
- Proven record scaling onboarding throughput
- Improving GDR/NRR with measurable unit-economics gains
- Deep experience building repeatable playbooks, capacity models, SLAs, and vendor ecosystems
- Technically fluent: comfortable with APIs, data models, and how tech platforms work
- Bonus: familiarity with EDI/ANSI X12, JSON, labels, MFT
- Exceptional cross-functional leadership; crisp written/verbal communication.
Benefits
- High-ownership culture
- High-tempo environment
- Low-ego mentality
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